I think/hope that AI will create a new job of travel assistant. Actual people we can call, text, email who manage our travel and suggest ideas using AI. And democratize some of what luxury agencies do so well. I don't want to book with an AI - what if I'm stuck at 11PM in Ravello and the hotel I booked through GPT is over-booked. GPT isn't really going to care. But someone who I can call who can help me locate another hotel will be quite reassuring and helpful. I wrote about this some time ago:
Excellent article. From being in hospitality for many years, to me it's most about the guest experience. I've seen more "luxury" hospitality in some hostels than 5 star hotels
👏🏼👏🏼👏🏼 loved this.
thank you Paula!!
I think/hope that AI will create a new job of travel assistant. Actual people we can call, text, email who manage our travel and suggest ideas using AI. And democratize some of what luxury agencies do so well. I don't want to book with an AI - what if I'm stuck at 11PM in Ravello and the hotel I booked through GPT is over-booked. GPT isn't really going to care. But someone who I can call who can help me locate another hotel will be quite reassuring and helpful. I wrote about this some time ago:
https://martinsoler.substack.com/i/165767013/ai-isnt-the-end-of-travel-agents-its-their-industrial-revolution
Excellent article. From being in hospitality for many years, to me it's most about the guest experience. I've seen more "luxury" hospitality in some hostels than 5 star hotels